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    Privacy Policy

    How Nexus Logistics collects, uses and keeps personal data.

    1. Who processes your data

    The data controller is Nexus Logistics d.o.o., Vladimira Rolovića F2, 85000 Bar, Montenegro, tax ID (PIB) 03701930.

    For any question about your personal data, write to srdjan.stojanovic@nexuslog.me or call +382 69 060 159.

    2. What data we collect

    • Data you enter in the contact or quote form: name, company, city, e-mail address, phone number, type of service and the content of your message.
    • Data from e-mails, WhatsApp and Viber messages and phone calls when you contact us.
    • Data needed to perform the contract and for customs procedures: details of the shipper, consignee and contact persons from invoices, transport documents and powers of attorney.
    • Technical data your browser sends when you visit the website, such as your IP address, in the server logs.
    • If you accept analytics cookies, data on how you use the website, via Google Analytics: pages you open, where you came from, device type and approximate location (city and country).

    3. Why we process it and on what basis

    • To answer your enquiry and prepare a quote: at your request, with a view to concluding a contract.
    • To perform a forwarding, transport, warehousing or customs representation contract: performance of the contract.
    • To meet our obligations under customs, tax and accounting rules: legal obligation.
    • To protect the website from spam and abuse: our legitimate interest.
    • To measure visits and improve the website (Google Analytics): your consent, given in the cookie banner, which you can withdraw at any time.

    We do not use your data for marketing messages without your consent. We do not take decisions based solely on automated processing.

    4. Who we share data with

    • Carriers, agents, warehouse operators and insurers, where needed to carry out an order.
    • Customs and other public authorities, where the law requires it.
    • Contabo GmbH, Germany, whose server hosts the website and e-mail.
    • The Akismet service of Automattic, which checks whether a form message is spam. It receives the message content, e-mail address and IP address of the sender.
    • Google Ireland Limited, through Google Analytics, only if you accept analytics cookies.

    The contact page shows a map from Google Maps. Google receives the visitor's IP address when the map loads.

    If you write to us via WhatsApp or Viber, those services also process your message and phone number under their own terms, possibly outside Montenegro.

    5. Transfers to other countries

    When we organise transport from or to another country, we exchange shipment document data with partners in that country, including China. We transfer only the data needed to carry out the order.

    Akismet, Google Maps and Google Analytics may process data in the United States.

    6. How long we keep data

    • Enquiries that did not lead to a contract: 12 months from the last correspondence.
    • Data and documents on completed jobs: as long as customs, tax and accounting rules require.
    • Google Analytics data: 14 months, after which Google deletes it.

    After that period we delete the data or make it anonymous.

    7. Cookies

    The website uses a cookie needed for it to work, which remembers the chosen language. Google Analytics cookies (_ga and _ga_ with an ID, lasting up to 2 years) are set only if you accept them in the banner, and your choice is stored in your browser. You can change it at any time through the “Cookie settings” link at the bottom of the page. The map on the contact page comes from Google Maps, which may set its own cookies.

    8. Your rights

    Under the law you have the right to request access to your data, its correction and erasure, restriction of processing and data portability, and to object to processing. You may withdraw any consent you have given at any time.

    Send your request to the address in section 1. We reply within the time limit set by law.

    If you believe the processing breaks the rules, you may contact the Montenegrin Agency for Personal Data Protection and Free Access to Information, Bulevar Revolucije 11, Podgorica, azlp@azlp.me.

    9. Data security

    The website uses an encrypted connection (HTTPS). Only employees who need the data for their work have access to it. Shipment documents are kept on protected devices and accounts.

    10. Applicable law and changes

    We process data in accordance with the Montenegrin Law on Personal Data Protection (Official Gazette of Montenegro nos. 79/08, 70/09, 44/12, 22/17 and 77/24) and, once it applies, the Law on Personal Data Protection (Official Gazette of Montenegro no. 133/26).

    This policy applies from 13 November 2026. Changes are published on this page.

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